Can’t log into your Golden Nugget Casino account? Can’t play games or withdraw your winnings? If you answer yes to any of the above questions, it could mean your account is locked. Having a locked account is a terrible ordeal that, in addition to preventing you from playing your favorite online slots and casino games, could also make you lose your entire bankroll. But this doesn’t just happen. There are several reasons your account could be limited, most of which are preventable. But what happens if your account is already blocked?
In this article, we will dissect the several common reasons your casino account could be banned and how to resolve any issue you might have. While the solutions we suggest increase the chances of retrieving your account, they do not work 100% of the time, as Golden Nugget Casino has the sole right to suspend and unblock an account. So, if you ever find yourself in such a situation, you should consider creating an account on any of these equally legal and outstanding gambling websites.
Pro Tip: You can enjoy several welcome bonuses and other lucrative bonus offers by signing up on any of our recommendations, on top of Golden Nugget Casino promos.
Common Reasons your Golden Nugget Casino Account is Suspended
As we’ve said in the introduction, there are several reasons Golden Nugget could lock your casino accounts, but some are more common than others. Whether you are looking for the reason you can’t access your account, or you want to know how to prevent this from happening, here are some common reasons your account could be suspended.
Having Multiple Golden Nugget Casino Accounts
To be able to play games and enjoy the gambling services offered by Golden Nugget Casino, players are required to have only one account. This policy prevents players from having an unfair advantage over others as it keeps them from claiming the welcome bonus or other one-off bonuses multiple times.
So, if you realize your account is restricted or blocked, you might have knowingly or unintentionally opened more than one account at the casino. Having more than one account is a serious breach at this online casino, and you risk losing all your balance and getting banned if caught.
Suspicious Casino Activity and Account Logins
Several actions could be termed suspicious at Golden Nugget Casino, with a common being logging in from different devices. To protect players’ accounts, Golden Nugget links the IP address of their device to their casino account, which serves as extra verification whenever you try to log in. However, if you log in using a different device with an IP address that does not correlate with the one known by the system, it could be flagged as suspicious, and your account blocked temporarily. To avoid this, you should have a specific device you access your account with. To make things easier, you can download the mobile casino apps from the respective stores.
Another action that could be considered suspicious is if you do not bet with your deposits. Since casinos allow huge sums of money to be deposited, criminals use this loophole to launder money and commit other financial crimes. While this reason isn’t widespread, players whose activity is consistent with this could risk getting their account limited for suspicious activity.
To prevent this from happening, you should bet with at least 50% of your balance before withdrawing it. Even at that, you must not do this often, as Golden Nugget has zero tolerance for shady business.
Using Gambling VPNs or Location-Shielding Software
Having over 1,200 casino games at your fingertips and several promotions isn’t something you’d find on many other US casino websites. Due to this, patrons from states where Golden Nugget Casino is yet to be legal could be tempted to access the site using proxies or VPN, which puts their accounts at risk.
Golden Nugget uses one of the best mobile casino geolocation software’s in the industry, which verifies your current location to ensure you are in a legal state before accepting your wager. Players found using proxies, VPNs or any location-shielding software for online gambling would have their accounts immediately suspended. Although you might regain access to your account when you are within the legal state, repeat offenders might risk permanent account closure.
Violating the Golden Nugget Online Casino Terms & Conditions
Having the Self-Exclusion Feature Activated
To prevent gambling addiction, Golden Nugget Casino has several responsible gaming features available to players, and one such feature is self-exclusion. Self-exclusion prevents players from depositing and playing slots or other casino games, which could be why your account is restricted. While most times, it has to be self-activated, Golden Nugget’s system might trigger it on your behalf if it notices unhealthy gambling patterns.
Being flagged as an inactive player is another common possible reason your account can be locked. To continue to wager and use any services offered by Golden Nugget Casino, players must log in, deposit, withdraw or play games at least once in 365 days. After a year of inactivity, customer support will make several attempts to reach you. If this proves abortive, your account will be permanently deleted, and you will also forfeit any balance or money you have there.
To prevent this from happening, we recommend you always play or use Golden Nugget Casino services monthly. If you’d like to take a break from gambling, you can use the self-exclusion feature by clicking the responsible gaming button and following the instructions. Putting your account in self-exclusion from a predefined time would prevent it from going dormant, regardless of how long it’s inactive.
Your Casino Verification Documents are Outdated
Suppose your account is in good standing and you didn’t violate any terms and conditions but still can’t play online slots at Golden Nugget, deposit or withdraw. In that case, it could be that one or more of the documents you provided during verification has expired.
During the KYC verification, Golden Nugget requires players to upload a copy of their government-issued ID, utility bill and bank statement of at most six months. If any of these become outdated, the online casino’s system will flag such an account as having false documents and limit the actions you can perform on it.
The simple solution is to reach out to customer support with valid documents so they can help update your data from their system. For example, if your driver’s license has expired, snap the new one you have and mail it to customer support to resolve your locked account.
Steps to Unlock Suspended Golden Nugget Casino Account
You should know right off the bat that the probability of regaining access to an account locked or suspended is very low. Nevertheless, it is always worth a try to find possible means of restoring it.
If your offense is minor, such as using a different device, trying to sign in from an illegal state or something similar, you can unlock your account by simply changing your password, answering some security questions or even traveling to a legal state. However, for other possible violations, you would have to contact the support team to better understand the issue and what you can do to rectify it. Thankfully Golden Nugget has a wide array of support channels you can opt in for, the most common being email support at firstname.lastname@example.org. Players who write to the support team are estimated to get a response in 12 to 24 hours. If this seems too long, you can try out the live chat and toll-free phone number at (855) 582-5117.
As we’ve said before, Golden Nugget Casino has the autonomous right to make your account closure permanent, especially if it was a significant violation.
Can I Register a New Account at Golden Nugget Casino?
Yes. The good news is if you cannot retrieve your account or you’d like to start on a fresh note, Golden Nugget Casino allows players to reopen an account. However, before doing this, you must close your previous one to avoid having a duplicate account. To delete your account, send a mail to the support team and wait 24 hours for them to inform you of the next line of action.
Alternative Online Casinos if Golden Nugget Doesn’t Restore Your Suspended Account
It’s saddening to lose one’s account under any circumstances. Aside from being unable to play your favorite online casino games, you are also missing out on free site credits and free spins on slot machines at Golden Nugget Casino. Fortunately, there are several legal online casinos in the US where you’d also find a wide variety of games and even breathtaking promotions.
If you’d like a fresh start at one of the best online casinos in the US, here are some of our top recommendations:
In the above casinos, you’d find several fantastic casino games like slots, table games, and live dealer games. For players living in states like New York or Arizona, where online casinos are illegal, you should try playing at sweepstakes sites that offer casino-like games for free. You can also win real cash prizes in the following sweeps casinos.
There are two common reasons for Golden Nugget to limit your deposit. The first is if you have the self-exclude feature on or if your verification documents are outdated.
If you cannot restore a restricted account, you can delete the account and open a new one. Alternatively, you can sign up for an account in other legal casinos like DraftKings, bet365, Unibet, etc.
To legally play at Golden Nugget Casino, you must be at least 21 years old and reside in New Jersey or Michigan.
Yes. If your attempt to resolve the ban on your account fails, you will lose all your points and VIP rewards. You might be allowed to withdraw your balance, depending on your violation.
If your Golden Nugget account is hacked, we suggest you immediately contact customer support via live chat or phone number to lock it. This would prevent the hackers from stealing your money or getting vital personal details. To protect your account from future breaches, we'd advise you to set up your 2-FA settings on the website and mobile app.
To close your account and have Golden Nugget delete your information from their database, send an email to them via mail address or reach out via live chat to discuss this.
No, multiple accounts are not allowed by Golden Nugget Casino and players with several accounts risk losing them and forfeiting their balance.
You can contact Golden Nugget customer support via their email address which gets responded to within 24 hours. You can also get the support team through their phone number or live chat if you are looking for a real-time solution.