Player location check is a legal requirement from an online and mobile casino. If you have seen the unable to verify your location message, there are some easy steps you can take to fix the problem.
There are a handful of states that have mobile and online casino gambling, but that is not the case in all states at this time. Proving you are in one of the legal states is the job of geolocation software. This can pinpoint your location and confirm your exact whereabouts. 99% of the time, it works flawlessly, occasionally it will have you screaming at your mobile or laptop.
Geolocation services have been around since the internet was first launched, but these have evolved over the years as well. Most of the time, the geolocation works extremely well, but there are still some issues that pop up. So what do you do when you are in a legal state and trying to play on one of the legal US mobile casinos and get an error message, such as
Player Location Check Unable To Verify Location? We take a look at how you can identify and fix geolocation issues on a mobile casino and online casino.
Fixing casino geolocation problems
Fixing an error with geolocation can be as simple as turning on a feature on your phone, or it can be a more complex issue. First, we want to say that some operators offer a much better Geolocation service than others. For example, FanDuel casino has one of the worst geolocation problems we have come across. The FanDuel location error is a common message we see when trying to play, and as such, we would suggest you play at one of these much better casinos:
Best mobile & online casinos using geolocation
In our opinion, the 3 best mobile casinos that use geolocation are:
If you are someone that has used an online sportsbook in the US, then you have probably already had some issues with geolocation. It is a similar process with online casinos. And you will need to take the same steps to ensure that it works properly.
It is highly probable that you will see an error message at some point from your online casino site. Some sites are more prone to error messages, while others seem to have better geolocation services in place. If you ever get an error message, then there are some steps you can take before reaching out to customer service. Be sure to try these steps, and hopefully, the issue can be solved in a timely manner:
Step 1: Make sure that you are physically in a state that offers legal online casino games.
Step 2: Ensure that your location services are turned on and that the app has permission to use your location.
Step 3: If your location services are enabled, try logging out of the site and then logging back in. Let the location check run again before moving to step 4.
Step 4: Restart your phone, and once again check your location services when starting it back up.
Step 5: If your location is still not verified by the site, try to reach out to customer service to get this issue resolved.
On a mobile phone, geolocation is done through the GPS receiver built into your phone. If you are playing on WiFi in your home, or bar for example, then your IP address can be used as well. If you are close to a state border, it may be the IP is actually listed in a neighboring state and this may cause issues. If you are using 3G,4G, or 5G, then cell towers can also be used to triangulate your location. To allow access to your location, you need to make sure location services are switched on.
How to Turn on Location Services
Turning on location services on your mobile device is extremely important, and it’s the first step in allowing these geolocation services to work. If your location is not turned on, it will be almost impossible for your location to be verified.
Turning on location services is a bit different for an Android to an iOS device, but you will usually be prompted to turn on these services when installing the site and logging in for the first time. If you are not, here are the steps you need to take with each type of mobile device:
- Click on settings
- Select Location
- App Permissions
- Find the online casino app
- Select “allow all the time” or “allow only while using the app”
- Click on Settings
- Select Privacy
- Click Location services
- Access the correct app and click confirm
Failing to turn on these location settings will provide a number of headaches, and you will continue to see error messages. If these services are ever turned back off, simply follow the same process to share your location again.
On a laptop or PC, your IP is used to determine where you are. If you are close to water, state borders, or have a weak WIFI signal, this can all cause player location problems. You can use a GeoComply plugin, or similar to help confirm your location. We cover this further in our guide below.
What is Geolocation?
Geolocation is a technology that was created to track a person’s location through a number of different avenues. This is a complex process, but it is also something that can be done rather quickly.
Online casinos will use geolocation services to track a player’s physical location, and that information will then be relayed back to the online casino. Once your location is verified, you will be able to access the casino and begin playing games.
Geolocation is also used for apps such as your GPS or when you go to “tag” a location on Facebook or “Check-In” somewhere. Online casinos don’t track your location itself, but it uses a service to do this for them.
Which online casinos will use these services?
In order to stay legal, all mobile and online casinos will be required to use geolocation services. These sites will continue to use geolocation until a better tracking service is created and launched.
As part of the operator’s legal obligations, they can only offer players online gaming inside the state where they are licensed, and where it is legal. You can not for example be in New York and try to play at an NJ mobile casino until you are physically inside the state. Spoofing location to gamble online or on your mobile is not recommended. Casino operators have software in place that can confirm your location, even if you are trying to use a VPN.
Any new online casino that has recently launched in Michigan, including any MI mobile casino, will also use geolocation in the apps and online casino sites to confirm you are inside of state borders.
Why do casinos use geolocation?
Online casinos use geolocation because it is a legal requirement in whatever state they are operating in. Some states will even mandate the geolocation service that must be used, but there are a number of these providers available.
The use of geolocation is necessary to ensure that online casinos are only accepting players from within that specific state. Online casino gambling is not legalized throughout the country, and it can only be offered in certain areas.
In Illinois, for example, anyone will be able to register for an online casino account, including those that live outside of the state. In order to actually access the online casino, though, users must be within the state borders where mobile and online casinos are legal, like PA, NJ, or WV. You can play from literally anywhere within a legal state, you just first need to prove you are in a legal jurisdiction. Sports betting in IL is legal, but online casino gaming is not yet allowed in the state.
The only way that online casino sites can verify that you are actually in a legal state is by using geolocation services. This might seem like an invasion of your privacy, but you must allow this to happen if you wish to play at the site.
Sites such as BetRivers casino and FanDuel are expected to offer online casino gambling if it becomes available in other states, and these sites are familiar with these services. FanDuel is actually one of the sports betting operators that has the most issues with tracking player’s locations.
Online casinos must meet the requirements of the particular states’ Gaming Board to obtain a license, and using geolocation will be one of the first requirements on the list.
What is a Geocomply Plugin?
A geocomply plugin is normally found on a desktop computer, and it is just a plugin that will help with geolocation services. This plugin will need to be downloaded and installed on your computer before that site is able to verify your location. You can download the plugin for free from the site and use it with a range of browsers including Chrome, Safari, Opera, and Firefox. It’s available on PC, Mac, Macbooks, desktops, laptops, and netbooks.
A geocomply plugin uses the information from your IP address to verify that you are actually within a legalized state. Some computers or IP addresses will have a firewall in place to block the installation of this plugin, and that could prevent you from playing at the online casino.
A geocomply plugin is usually installed on your phone at the same time that the online casino app is installed. It’s the same way for online sportsbooks, and you might not even know that this has been done. There is also the option to download a geocomply app, or similar to GeoGuard which is available for Android & iOS.
This is a safe and secure plugin, and you should always allow it to be installed if you are prompted to do so. Failing to install a geocomply plugin will keep your account hidden, and it will keep online casinos in Illinois from giving your account access.
What is a Player Location Check?
Every time that you go to access your online casino account, one of the first messages that you will see is “checking for location.” This is the geolocation service as work, and you will need to wait for your location to be verified before moving into the online casino lobby. “Geolocate me” is a search you can run online and see where your location actually is.
Hopefully, this location check is quick, but some sites have a process that takes several minutes to complete. You also don’t want to see a message that says, “DraftKings location not found,” because this can lead to a number of other issues.
There is no way to get around this location check, even if you just accessed the online casino a few minutes ago. Geolocation services will still need to run to ensure that your physical location has not changed.
Problems with Geolocation
There are a number of problems with geolocation, just as there are with any form of technology. A number of factors can mess up the function of the geolocation service, but these problems can usually be corrected in a timely manner as well. Geolocation plugins work well most of the time, but these are not flawless.
One of the biggest issues that online casino sites have is from players trying to get around this location check. This has become a lesser issue now that these services have improved, but it is still an issue that sites are fighting.
Trying to get around geolocation services is illegal. And it can be harmful for both the player and the online casino site. Having issues with location can be annoying at times, but it’s much better than trying to cheat the system.
Common geolocation error messages
Each online operator will have its own way of saying there is a player location error. This varies from casino to casino, but some of the most common are:
- mobile casino geolocation failed
- BetRivers geolocation failed
- player location check unable to verify location
- geocomply player location check
- FanDuel geolocation failed
- DraftKings location check not working
The online and mobile casino gambling industry in the United States continues to grow, although it has not been able to keep up with online sports betting. We hope this changes in the next few years so that mobile and online casinos can be used all over the US.